Refund policy

1. Refund Policy

“no refunds are offered”.

2. Cancellation Policy

“We do not accept cancellations once an order is placed.”

3. Exchange Policy

We do not offer exchanges, refunds, or order cancellations once an order has been confirmed.

An exchange will only be accepted where the issue is due to an error on our side, including:

The wrong item was delivered.
The wrong size was delivered compared to the size ordered.
The item was received damaged or defective due to an issue attributable to us.

In any of the above cases, our team will review the issue and, once confirmed, arrange for the affected item to be replaced or exchanged with the correct item at no additional cost to the customer.

Such cases are limited to exchange or replacement only and do not qualify for a refund or cancellation of the order.

Any issue must be reported to our team promptly upon receipt of the order, together with clear photos or other supporting evidence where applicable.

4. General Conditions

• Customers are responsible for [return shipping costs / or state if covered by merchant] unless the issue is due to our error.
• We reserve the right to inspect returned items before approving refunds or exchanges.
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For exchange requests, please contact us at:
shop@monottiq.com