Refund policy

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Exchange Policy

At Monottiq, we take pride in the quality of every piece we create. To ensure fairness and maintain our product standards, we kindly ask you to review our exchange policy before making a purchase.

Returns & Refunds

We do not offer refunds on any purchases.

All sales are considered final unless the item received is defective or incorrect.

Size Exchanges

We are happy to offer a one-time size exchange under the following conditions:

The exchange request must be made within 7 days from the date of delivery.

The item must be unworn, unwashed, and unused.

All original tags, labels, and packaging must be attached and in their original condition.

The item must be free from perfumes, makeup, stains, odors, alterations, or any signs of wear.

The requested size must be available in stock at the time of the exchange.

Non-Exchangeable Items

For hygiene and quality assurance reasons, the following items cannot be exchanged:

Items purchased on sale or during promotional campaigns (unless otherwise stated).

Gift cards.

Any item that does not meet the exchange conditions listed above.

Defective or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your order. Our team will review your request and arrange an appropriate resolution.

Important Notes

Customers are responsible for any shipping costs associated with exchanges unless the exchange is due to an error on our part.

Monottiq reserves the right to decline any exchange request that does not comply with this policy.

By placing an order with Monottiq, you acknowledge and agree to the terms of this Exchange Policy.